Frequently ASKED QUESTIONS

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general questions:

What happens after i register for the trip?

Once you register for the trip, Ignite will contact you with additional information. We will stay in touch from when you register through the day we depart for either Zambia, Nicaragua or Mexico with useful information, packing tips and general advice for a smooth and successful trip. If at any time before the trip you have any questions, please feel free to contact Dominyka at  by email (dom@experienceignite.com) or by phone at (315) 725-3751.

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What is Ignite's cancellation policy?

For cancellations more than 90 days prior to the experience departure date, Ignite can provide a full refund, or apply your trip fee in full to a future experience. For cancellations 60-90 days prior to the experience departure date, Ignite can refund your fee less a $250 deposit (this deposit can be applied to a future trip). For cancellations 30-60 days prior to the departure date, Ignite will apply 75% of your trip fee towards a future purchase (no refund available). For cancellations less than 30 days prior to the departure date, Ignite will apply 50% of your trip fee towards a future purchase (no refund available). If at any point Ignite must cancel the trip, your fee is fully refundable. Discounts received may not apply to future journeys.

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Does any portion of my trip fee go to support the community partners we will visit?

Ignite allocates between 5-10% of the per person trip cost to support the programs serving the children you will visit.

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What is Ignite doing to mitigate the environmental impacts of the journey?

At Ignite, our mission is to provide experiences that benefit humanity and the planet. Our commitment to environmental stewardship includes a partnership with Sustainable Travel International to offset all carbon emissions from our journeys - from flights to ground transportation to our electricity and other activities. In addition, we choose partners and vendors who are similarly committed to preserving and sustaining our environment. To learn more about Ignite's commitment to the planet, please contact us here.   

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Will there be e-mail access? Wifi/internet connection?

The hotels offer internet connections but please note that the connection is slow and often unreliable, so you should not plan on extensive internet activity.

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Can Ignite advise me as I book my international flights?

The international flight tickets are not included with all of Ignite’s’ impact trips. We’ve found that our travelers typically prefer to arrange their own flights so they can fly with their preferred airline or use their frequent flier miles. Ignite generally purchases its own international flights using websites like Kayak or Expedia. Ignite staff would be happy to help you navigate such websites, and you can give us a call at (315) 725-3751 for help or email Dominyka (dom@experienceignite.com).

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What shots/medications do I need?

In addition to routine shots (such as measles/mumps, polio, tetanus, etc.), Ignite recommends that you consult your physician to see if you need one or more of the following vaccines: rabies, typhoid, hepatitis A and hepatitis B. More information about recommended shots can also be found on the CDC website which outlines recommended vaccinations for traveling into Nicaragua. You may also consider obtaining a prescription for anti-malaria medication from your physician and begin taking the medication prior to arrival in Nicaragua. Most malaria medications come in a pill form, and Malarone has been one malaria medication that Ignite staff members have widely used. Ignite does not view the risk of malaria as high in the areas in Nicaragua where we travel and Ignite staff does not normally elect to take anti-malaria medications when we travel (we always do in Zambia). However, this is a personal health decision to be made in consultation with your physician.

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Is Ignite concerned about the current risk of Zika?

(Updated as of March 2018): Ignite is committed to keeping travelers and prospective travelers updated about health-related risks in the areas we work. Our travelers are always encouraged to bring and use strong mosquito repellent and take other precautions to avoid mosquito bites. Please see each Zika risk section under the individual countries for more information.

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mexico journey questions:

How do I book my flight?

Book your round trip flights to Puerto Vallarta, Mexico (PVR) to arrive Thursday no later than 2:30pm and depart on Sunday (12pm or later) based on your specific trip dates. Feel free to contact Dominyka (dom@experienceignite.com) for sample flight itineraries or recommended routes.

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Do I need a visa to travel?

No visa is required to travel to Mexico.

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Is it safe?

Mexico is a safe, peaceful, and welcoming country. That being said, you should still take the same precautions you would when traveling anywhere new. Ignite has an evacuation plan in case of emergency and will do everything within our power to keep trip participants safe and healthy. As with travel to any developing country, there are some health risks. Participants should exercise caution and be aware of their surroundings.

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Is there a risk of Zika?

There is a risk of Zika in Mexico. More information and suggestions can be found on their CDC page here. Because there is no vaccine or medicine for Zika, travelers should take steps to prevent getting Zika during travel. They should also take steps to prevent spreading it when they return home.

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nicaragua journey questions:

How do I book my flight?

Book your round trip flights to Managua, Nicaragua (MGA) to arrive Wednesday no later than 1:30pm and depart on Sunday (8am or later recommended) based on your specific trip dates. Feel free to contact Dominyka (dom@experienceignite.com) for sample flight itineraries or recommended routes.

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Do I need a visa to travel?

You do not need a visa but instead will be required to purchase a $10 tourist card upon arrival.

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Is it safe?

Nicaragua is a very safe, peaceful, and welcoming country. That being said, you should still take the same precautions you would when traveling anywhere new. Ignite has an evacuation plan in case of emergency and will do everything within our power to keep trip participants safe and healthy. As with travel to any developing country, there are some health risks. Participants should take their malaria medication, use hand sanitizer frequently and avoid physical contact with anyone with open wounds or who seem to be sick.

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Is there a risk of Zika?

Nicaragua is a country that has been affected by the Zika Virus. The CDC (Center for Disease Control) recommendations can be found here. Because there is no vaccine or medicine for Zika, travelers should take steps to prevent getting Zika during travel. They should also take steps to prevent spreading it when they return home.

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zambia journey questions:

How do I book my flight?

Book your round trip flights to Ndola, Zambia (NLA) to arrive Sunday no later than 5:00pm and depart on Monday from Livingstone, Zambia (LVI) anytime based on your specific trip dates. Feel free to contact Dominyka (dom@experienceignite.com) for sample flight itineraries or recommended routes.

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Do I need a visa to travel?

There is a short application that must be downloaded, completed and sent to the Zambian consulate in Washington, DC along with your passport, two passport sized photographs signed on the back and an application fee paid by bank check or money order. This process usually takes 3-4 weeks and is outlined on the Zambian Embassy website. The Zambian visa regulations have been known to change without notification, so we recommend that you wait to receive the most up-to-date information from Ignite once you have registered for the trip. The Botswana visa is purchased at the border and is included in the cost of the trip.

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Is it safe?

Since its independence in 1964, Zambia has been known as a peaceful nation and a friend to all its neighboring countries. Zambia has never had a civil war, and political violence has been rare. Ignite has an evacuation plan in case of emergency and will do everything within our power to keep trip participants safe and healthy. As with travel to any developing country, there are some health risks. Participants should take their malaria medication, use hand sanitizer frequently and avoid physical contact with anyone with open wounds or who seem to be sick. The vast majority of Ignite’s volunteer travelers have remained healthy during their travel to Zambia, and the few who have gotten sick during a trip received prompt and appropriate medical care.

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Is there a risk of Zika?

Zambia has no known risk of Zika from mosquitos. Its CDC page can be found here.

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